Dreame D9 Max
ConceptDreame · Robot Vacuums · P2259, R2312A, R2312 · 12 problemen
Varianten
| Projectnummer | BOM | Notities |
|---|---|---|
| P2259 | D9 Max R2312 Spare Parts BOM List V1.5 20231115.xlsx | Standaard variant |
| R2312A | D9 Max White&Black Spare Parts BOM List V1.3 20230904.xlsx | Standaard variant |
| R2312 | D9 Max White&Black Spare Parts BOM List V1.3 20230904.xlsx | Standaard variant |
BOM / spare parts
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D9 Max R2312 Spare Parts BOM List V1.5 20231115
Onderdelenlijst (BOM): D9 Max R2312 Spare Parts BOM List V1.5 20231115. Gebruik bij bestellen van spare parts.
D9 Max R2312 Spare Parts BOM List V1.5 20231115.xlsx
Bekijk in app
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D9 Max White&Black Spare Parts BOM List V1.3 20230904
Onderdelenlijst (BOM): D9 Max White&Black Spare Parts BOM List V1.3 20230904. Gebruik bij bestellen van spare parts.
D9 Max White&Black Spare Parts BOM List V1.3 20230904.xlsx
Bekijk in app
Handleidingen & service
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Maintenance Manual
Servicehandleiding voor monteurs: onderhoudsprocedures en controles.
Dreame+D9+Max+Robot+Vacuum+and+Mop+Maintenance+Manual_V1.0_20230421.docx
Bekijk in app
-
User Manual
Gebruikershandleiding: bediening, onderhoud door eindgebruiker, veiligheid.
R2312-D9+Max+ Black - - .pdf
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Error 1: Please clean and gently push the front bumper sensor Error 1
Symptomen
- The robot starts up and the movement is abnormal. After 10 seconds a voice prompt announces "Bumper error, please gently tap it to see if it rebounds." The robot moves forward and backward and a voice prompt announces "Bumper error, please gently tap it to see if it rebounds."
Oplossingsrichting
The bumper sensor is stuck.
Reparatiestappen
- Test: Push the bumper with your hand to see whether it is stuck. Perform a BIT test (within 3 minutes of starting up the robot, press and hold the Charge button and quickly press the Power button 5 times at the same time) to determine whether it is the left or right bumper that is malfunctioning.
- Based on the test results, unplug the wire bundle terminal at the motherboard end of the downward front bumper assembly on the faulty side and then reinsert it. Perform a BIT test to determine whether it is still malfunctioning. Replace the downward front bumper component on the faulty side. Replace the motherboard.
Error 2: Please move the robot to a new location and restart it Error 2
Symptomen
- When the robot starts cleaning on a flat surface, the voice prompt announces "Wheels suspended. Please move me to a flat surface."
Oplossingsrichting
Wheels suspended
Reparatiestappen
- Test: Perform a BIT test (within 3 minutes of starting up the robot, press and hold the Charge button and quickly press the Power button 5 times at the same time) to determine whether the drive wheels are able to rotate normally.
- Check whether there are foreign bodies stuck in the wheel Based on the test results, replace the corresponding drive wheel component on the faulty side.
Error 3: Please clean the cliff sensor, move the robot away from the cliff and restart. Error 3
Symptomen
- When the robot starts cleaning on a flat surface, the voice prompt announces "Please clean the cliff sensor."
Oplossingsrichting
Cliff sensor malfunction
Reparatiestappen
- Test: Clean any dust from the sensor before testing. During the BIT test (within 3 minutes of starting up the robot, press and hold the Charge button and quickly press the Power button 5 times at the same time), test the cliff sensor to determine whether it is faulty.
- Based on the test results, unplug the wire bundle terminal of the downward front bumper assembly on the faulty side and then reinsert it. Perform another BIT test to determine whether it is still malfunctioning. Replace the downward front bumper component on the faulty side. Replace the motherboard.
Error 4: Please remove the main brush to clean the bristles and bearings Error 4
Symptomen
- After the robot starts cleaning, the voice prompt announces "Main brush error, please check and clean it."
Oplossingsrichting
There may be foreign bodies entangled in the main brush.
Reparatiestappen
- Test: First remove the main brush to see if there are foreign objects wrapped around the shaft, remove the foreign objects and perform the BIT test (within 3 minutes of starting up the robot, press and hold the Charge button and quickly press the Power button 5 times at the same time), then perform a brush roller test to see if the brush is rotating normally.
- Check whether there are foreign bodies stuck in the main brush bearing. Replace the main brush gearbox assembly. Replace the motherboard assembly. This error may occur when using the robot on carpets. Advise the customer to not use the robot on thick carpets.
Error 5: Please remove and clean the side brush Error 5
Symptomen
- After the robot starts cleaning, the voice prompt announces "Side brush malfunction. Please check and clean the side brush."
Oplossingsrichting
There may be foreign bodies entangled in the side brush.
Reparatiestappen
- Test: First check the side brush and remove any foreign bodies. Perform a BIT test (within 3 minutes of starting up the robot, press and hold the Charge button and quickly press the Power button 5 times at the same time), then perform a side brush test to see whether the side brush is rotating normally.
- Remove the side brush; check whether there are foreign bodies entangled in the side brush, and then check whether the fault is eliminated after cleaning. Replace the side brush gearbox assembly. Replace the motherboard.
Error 6: Please check whether there are foreign bodies caught in the main wheel, move the robot to a new location and restart Error 6
Symptomen
- During cleaning, the voice prompt announces "Right drive wheel error. Please check for debris and clean the drive wheel." or "Left drive wheel error. Please check for debris and clean the drive wheel."
Oplossingsrichting
The robot may be stuck or there may be foreign bodies caught in the main wheel.
Reparatiestappen
- Test: According to the prompt, check whether there is a foreign body in the wheel on the faulty side.
- Remove any foreign bodies from the wheels. Replace the faulty wheel module.
Error 7: Please clear any obstacles around the robot Error 7
Symptomen
- The robot keeps moving abnormally in a small area until it reports an error.
Oplossingsrichting
The robot may be stuck or trapped.
Reparatiestappen
- Test: Perform a manual BIT test (within 3 minutes of turning on the robot, press and hold the Charge button and quickly press the Power button 5 times) to test all potential sources of fault, including the wheels and bumper sensors.
- Replace the relevant component based on the test results. Replace the motherboard.
Error 8: Please re-install the dust bin and filter Error 8
Symptomen
- When the cleaning operation is started, a voice prompt announces "Dust bin not installed, please install it," and the sweeping button is flashing red.
Oplossingsrichting
Dust bin not installed
Reparatiestappen
- Test: Perform a BIT test (within 3 minutes of starting up the robot, press and hold the Charge button and quickly press the Power button 5 times at the same time) to determine whether the dust bin sensor is faulty.
- Clean the dust bin and check that the filter magnet has been installed. Replace the filter assembly. Replace the Hall sensor wire assembly. Replace the motherboard assembly.
Error 9: Strong magnetic field detected. Please move the robot away from the virtual wall and restart Error 9
Symptomen
- While the robot is sweeping, a voice prompt announces "Error, please check the user manual or contact customer service" and the sweeping button is flashing red.
Oplossingsrichting
Strong magnetic field detected
Reparatiestappen
- Test: Perform a BIT test (within 3 minutes of starting up the robot, press and hold the Charge button and quickly press the Power button 5 times at the same time) to test for abnormal left and right geomagnetic detection.
- Check that the magnets are still attached to the dust bin and the bottom of the robot. Disassemble the robot to check that the left and right magnet wire assemblies are correctly plugged in. Replace the faulty magnet component. Replace the motherboard assembly.
Error 10: Charging error, please clean charging contacts. Error 10
Symptomen
- After the robot has been charging in the charging station for a period of time, a voice prompt announces "Charging error, please clean charging contacts."
Oplossingsrichting
Charging fault
Reparatiestappen
- Test: Measure the voltage output of the charging station (in accordance with the test method in 4.2) Disassemble the charging station and check whether the positive and negative wire assembly terminals are loose. Check whether the no-load output voltage of the charging station is between 3.5 V and 4.5 V, and whether the loaded output voltage of the charging station is between 19.5 V and 20.5 V.
- Tighten the positive and negative terminal screws of the charging station. Replace the charging station. Replace the motherboard assembly. Replace the lower housing structural components. If the fault persists, replace the battery.
Error 11: Please wait for the battery temperature to return to a normal range before using the robot. Error 11
Symptomen
- When the robot is charging, a voice prompt announces "Battery overheating or overcooling, please wait until the battery's temperature returns normal, then continue to use."
Oplossingsrichting
Battery fault.
Reparatiestappen
- Test: Place the robot in the charging station to charge; shortly after a voice prompt announces "Battery overheating or overcooling, please wait until the battery's temperature returns normal, then continue to use."
- Replace the lithium battery. Replace the motherboard assembly.
Error 12: Please try resetting the system Error 12
Symptomen
- Shortly after the robot is started up, a voice prompt announces "Error, please check the user manual or contact customer service."
Oplossingsrichting
Internal error
Reparatiestappen
- Test: Perform a BIT test (within 3 minutes of starting up the robot, press and hold the Charge button and quickly press the Power button 5 times at the same time) to test each functional item for abnormalities.
- Replace the faulty component according to the abnormal items detected by the BIT test. Fig.1 | Fig.2 | Fig.3 Fig.4 | Fig.5 NO | Test items | Test points | Tips 1 | System self-check | 1.Press the button one（Power-on Button） start test, then the robot will enter system self-check. 2.Press the button two（recharge button） when you hear the "Please place the robot in the specified position and click the button two to start test". 2 | Bumper test | Press and release left bumper, press and release the right bumper. 3 | Down view test (cliff sensor test) | To raise the robot away from the ground 4 | Edge sensor test （PSD test） | To cover the edge sensors 5 | LDS bumper test | Press and release lidar left cover plate (left of the LDS upper cover), press and release lidar the right cover plate (right of the LDS upper cover). 6 | Drive Wheel test | The robot will automatically enter and complete the test, waiting for the beep feedback. 7 | Gyroscope test | The robot will automatically enter and complete the test, waiting for the prompt tone feedback. 8 | Dust box test | Take out the dust box and put it back. 9 | Water tank test | Take out the water tank and put it back. (Note: The design positions of the water tanks of different models are different, and some of the built-in water tanks are not removable, so there is no need to do the water tank test, pay attention to distinguish) 10 | Draft fan test | Place the robot on the ground with the robot facing down. After the robot voice broadcasts, the filter starts to work, the test is over, the Draft fan stops, and the test result is broadcast by voice. 11 | Side brush test | Place the robot on the ground with the robot facing down. After the robot voice broadcasts, the side brush will perform forward and reverse rotation at different speeds. After the test is over, the side brush will stop and the test result will be broadcast by voice. 12 | Roller brush test (Mian brush test) | Place the robot on the ground with the robot facing downwards. After the robot voice broadcasts, the roller brush will perform forward and reverse rotation at different speeds. After the test is over, the roller brush stops and the test result is broadcasted by voice. 13 | Front window test | On the BIT test interface, click "Front window test", after the robot voice broadcasts, the robot starts self-checking, the test is over, and the test result is broadcast by voice. 14 | TOF test | On the BIT test interface, click "TOF test", after the robot voice broadcasts, block the TOF window in front of the robot and move it away, the test is over, and the test result is broadcast by voice. (Note: some models do not have TOF devices, no need to test, pay attention to distinguish) 15 | Geomagnetic test | On the BIT test interface, click "Geomagnetic Test", after the robot voice broadcasts, the robot starts self-checking, the test is over, and the test result is broadcast by voice. Fig.1 | Fig.2 | Fig.3 Fig.4 | Fig.5 Fig.1 | Fig.2 | Fig.3 Fig.1 | Fig.2 Fig.3 | Fig.4